- you are not the company: this is an interesting one because it went against the sense I understood. With customers you are the company and must reflect that. As a leader, though, you must have a set of priorities of who you really have to consider: The team, the branch, and then the company. They are all high priorities, but the team ranking at number one means that it'll be a functional, strong, motivated group of individuals. When the team is strong even when they are dealt a load of crap by the company, they will take it and get through adversity together. If a manager takes a "I'm the company" approach with staff, quickly the see there is no recourse to them in adversity; there won't be trust. As a company where teachers become managers more often than not, we are forever troubled by managers who will just be messengers of the company, and they'll be one-way valves for information. Staff need to know that their voices and ideas are heard, even if they do in the end amount to nothing. And as my boss often says, his team are his eyes and ears - if they trust, they do say everything.
- leave the details to one on one discussions: this is the most common mistake by the other senior teacher. Meetings are ruined when you have to tell individuals details information verbally. a) the people affected won't necessarily "get" it, b) and the rest of the staff are left wondering how useless meetings are.
- visual, kinaesthetic and auditory learners are in the office too: teaching is a funny field because we're taught about the different learning styles (and you can even put Gardner's intelligences on that too) and have to make our lessons as accessible to different learners as possible. But anyone who's been through teacher training knows that there is no practice what you preach - it is delivered in the same traditional style. The quality of training and meetings are affected by these different styles so a manager must use a variety of styles.
- for trouble staff, make behavior as felt and answerable to the team, not management; and if it continues give them a rope to hang themselves: the area of discipline is one that regrettably has to be handled delicately. My boss has taught us how to make sure that documentation is just a statement of something happening. They can word it how they want as long as it is documented and signed. Don't intervene before the mistake, and where possible emphasise that wilfull bad behavior impacts the team, to the team - in fact make sure that the whole effects of the team are borne by all. Letting something happen was one of the hardest lessons; but only when it happens is it real and something to discuss with the person.
- praise, check on people and encourage and follow documentation: praise and documentation is a part of recognition and in difficult situations people do need to be checked on. Three teachers got slammed yesterday by their own workloads when we had to cover a sick person's classes on a tight day. One teacher did six contact hours, one of which was observed by me, in an eight hour period. He thanked me at the end even though in the past teachers have been upset when they have sick cover, not to mention on a day they're being observed. Many of the appraisal descriptors relate to willingness/enthusiasm to help out and these can all be noted.
- everything is important: It is easy to downplay concerns, but to an individual what may appear minor is actually a major. You need big ears and a good memory...
- get your hands dirty and make sure your seen to be doing so: senior teachers are in a horrid position because with negligible teaching hours at times, and many of the outcomes of our work not easy to see, it can cause some resentment if one is not seen to be doing something.
A swampy blog of uncertainty, mud and mirth. Weaved together with lyrical reeds of true stories and imagined happenings. What is, may not. What's not, may be. Don't fall in.
Monday, May 16, 2011
So this is the aftermath...
Tuesday, April 26, 2011
The dirtiness
Saturday, April 23, 2011
Lethal Vegetarian
Saturday, April 16, 2011
A spoonful of sugar
Saturday, April 09, 2011
Coffee vent!
Wednesday, March 16, 2011
Vermin
Tuesday, March 01, 2011
The Shaky Isles
Thursday, February 10, 2011
Words and letters (2): You say tomato; I say tomato.
Sunday, January 30, 2011
The speed of a censor
Thursday, January 27, 2011
Life is movement
Tuesday, January 25, 2011
Lessons
It is one of those transformative aspects of writing, whether it be for blogs or books, that as you write your idea is crystallised, you yourself are persuaded, and deepened is your knowledge of self and subject. This is even truer when writing is done over time. Could your view be changed as you write? The intended conclusion is somehow reversed or dramatically altered during the organisation of one's thoughts? And over time, with the turbulence of experience, could you have hardly honestly even continue on a topic?
I will seek to write this in one go in the hope it holds my view back of the week. The week under inspection really did begin on the Saturday past and I write on the Saturday of the present. It'll start with the mundane details, forgive me, of a regrettably common part of my job, an incident report:
Kelly (name changed) breezed into work at 11:08am. She was due in at 10:30am to begin her iLab helping at 11:40am, a scheduled activity that involves helping students in the computer lab. It was an hour that staff often take as their office hour, but my boss was very serious about changing this bad habit and we were generally cracking down on tardiness, so, to be consistent, I invited her to a small meeting to fill in an incident report. I'd done these routinely in my time at the school, always in a low-key way with the person concerned and always explaining that it wasn't disciplinary, but a way of improving a situation.
During the meeting, of which I can remember fairly little of the exact words but most of the substance, I explained the situation and she explained her dilemma: she lived far away and relied on a shuttle bus that worked on a half hourly schedule; she could either come 40 minutes early or 10 minutes late. I said it was good to have it in writing (i.e. the report) so I could see if the management has any solutions. She had had an incident report (never with me) before and she seemed familiar with the drill.
The next morning a sales staff member approached me asking for Kelly. She was booked for a 10:40am placement test with a student. It was 10:35am and she hadn't arrived yet in the office. I felt it was important to know that she was going to be able to do it on time or else I'd try to get some cover for her so I called her mobile to see when she would be in the office. She picked up, I greeted her then asked about the time she'd be in.
She answered: "You can write up an incident report, I don't care."
"It's not about that. There is a student waiting and I need to know when you'll be arriving."
"Whatever. Write an incident report!" she said and hung up on me.
I was taken aback for a moment before I saw her come into the office at 10:38am and did the test. I was irked because I felt I was only doing my job and so wrote an unCC:ed e-mail clarifying that I was only inquiring about her arrival time, had never raised the idea of writing any report and would appreciate it if she minded her tone. She wrote back and said that I should mind my tone and at that point I was just confused and left it there. I thought I might explain the incident later to the management team in case I had missed something.
As I left that night though, an e-mail went to my manager; it was a forwarded copy of my previous e-mail with my sentence "Please mind your tone," font enlarged and put in red. She said that I showed no respect for her, treated her like a child and she couldn't bear working with me anymore.
Fortunately I had a nice day off and recovered from a cold oblivious to it all until the morning before work I checked my e-mail to see there was the e-mail from my boss replying her and CC:ing me and my co-Senior Teacher saying that we'd have a management meeting called "Managing your team" to address the problem. He'd already met with her in a meeting where she had cried about the series of events.
I'll halt the narrative here because taken alone, as fair as I can be, it looks like a disaster. What did I do wrong? What advice would you give me and what way forth should I take?
The meeting was great, even if hard because it was all due to the mess I had somehow made. Fortunately my boss is great, something that I was going to elaborate on in the blog that began before this episode. We discussed the practicalities of the job, breaking my case into the steps and exposing ways to improve. We agreed on a consistent approach. Both of my colleagues had experienced something similar to the above in the past. My senior teacher colleague had it much worse, if only because her manager at the time was not as adept as our present one to know how to heal the rift. The key thing is that despite only what we recognised as one misstep (calling before she was late) and an error of judgement (following up the call with a personal e-mail), the event was not a discrete event but the culmination of an invisible antagonism.
I met with Kelly later and apologised for making her feel like a child and hurting her feelings. What came then was a surprising but enlightening outpouring. She'd been continuously irritated by me in ways I was unaware of. She went further to see that many people were annoyed by it. She listed the in detail and I asked for as much as she could give me. If I enumerated them here, you might think many of them petty, and most if I were defensive I could easily explain them away as me just being me. I said that I was new to the job, I was learning and was didn't intend anyone to feel oppressed. We shook hands at the ends with a smile and that was the end. Well, I can't say that can I. How many more inconspicuous barbs in my personality will come out in the future?
My new starting point is with that raw material she gave me. My role has changed and part of that will require me changing with it. My manner has to be one that people can work with and I need to reflect on the very way I interact on a daily basis. This has been quite invigorating.
That was just one story from the week, but the theme continued in some ways. It was first of the three big professional lessons of the week. (I'll speak only of the first for fear this will be too lengthy as a blog.) But maybe I should reverse this blog back to where my thoughts were prior to all the excitement. That was, my boss is a great manager; and his boss is a disaster.
One of the biggest reasons for the differences between them is one that will blight this school now and limit it in the future. It is simply that great teachers are moving out of the classroom and into the manager's seat, without any succession plan or training. Few can transition easily. Few are naturally talented leaders. I'm used to managing a classroom not a staffroom. I rightly need training because my personable nature and teaching skills won't stop me from running a school into the ground.
My manager, in addition to a teaching career, has worked in Exxon Mobil as a manager. He has managed before and received training in it. His model for both of us Senior Teachers is to prepare us for succession. Much of his job he isn't meant to show but he does because "if I were to get hit by a bus, who would know where anything is?" He is highly critical of the lack of succession planning and training. In a word, we're lucky to have him.
At my last school there was a fallen dragon. He was the first local (i.e. Chinese) Director of Studies in Guangzhou. He was succeeding from a high flying Director who had received a more pivotal position elsewhere. He was promised support but received none. His school failed as he couldn't manage the team, contend with a powerful (apparently, corrupt) central operations manager and then was humiliated by the regional director of the time. He was given a haven at my previous school, not a step down to senior teacher, but plunge to being an ordinary teacher. The humility of the man is that he doesn't show any of that pain and is a dedicated passionate teacher.
It is a salutary story. It could have been me. I could be me: There is a chance I'll be the sole manager at a new branch school shortly. How much I learn in the next few weeks will be crucial to my success if given the chance.
Wednesday, January 12, 2011
Forge
Friday, December 24, 2010
The Mountain ahead
And New Zealand blessed me with a rather brilliant run of weather, sending areas into drought. I could tramp in ideal conditions, swim at the beach twice and drive without any meteorological oddities. Going back, there was a seamless transition between the weather in Auckland last Friday, Hong Kong on Saturday and Guangzhou , as if the weather gods had decided to smooth the way.
New Zealand had barely changed. As I walked up Mt Eden road the sight almost merged with the memory of walking there before I left. A few restaurants had changed hands; cafes renamed; but it would be a fairly difficult game to "Find ten differences". The biggest and most pleasant change was the roading. The Taupo bypass has been completed; the Hobsonville bypass is half-done; the work on the airport motorway seems nearly finished; and the diabolical Manukau on/off ramps are now in fiendish form, sending me off in wrong directions twice.
Guangzhou, likewise, had changed about the same amount in the month I had been away. My return to the People's Republic featured one of the more extraordinary aspects of China 's information control system and one of my more inadvertently stupid acts. On the way to New Zealand , I wanted to buy a certain book which is banned in the People's Republic but available in Hong Kong . I couldn't find it then but on the way back into China I spotted it in an airport bookstore, Page One, and seized it (for the not cheap price of HK$150, NZ$30). I read the first chapter in Hong Kong while waiting for the train and then put it in one of my three items of baggage. On the train I didn't touch it, reading other books. Once I had disembarked I went through customs and then had my bags scanned by one of those big machines I assumed could only pick up knives, guns, bombs and organic matter. They came out the other end but as I picked up my bags, an official gestured at me from behind a desk.. I went over and he grabbed the exact bag carrying the book and without hesitation grabbed the Page One bag which contained it. He pulled the book out and flicked through the pages. "Can you speak Chinese?" he asked. I answered in the affirmative. (In retrospect, this could be either a curious question for a foreigner carrying a Chinese book, or a more probing question intended to find who I was bringing it for.) He asked and looked at my passport. He just looked at me with an almost-grin and said: "You can't bring this book into China ." I clarified with him innocently and he shook his head. He gave back my passport to me before taking the book away to the side. I stood there for a moment and I waited for a moment thinking that he hadn't told me to go, but moments later with a slightly humored wave he sent me along to the next step.
I was quite unsettled and astonished but then technology must be serving the surveillance society well. There may have been something in the book (perhaps a requirement for China to the Hong Kong publishers) to make the book detectable; or perhaps it is even more high-tech and can sense the book cover; or perhaps every book has a detectable set of dimensions and any book matching any of several banned books would be pulled up. Either way, I was happy to just have the book confiscated and nothing more (I think). It boggles the mind and is a salutary warning: I'd carried a certain banned book around China on my first trip. It is not something that will be possible again.
And so I'm full circle, back to where I was a year ago, seizing an apartment in November for the year ahead. My objectives are so much more clearer and potential outcomes all the more tangible and in reach. It is certainly an interesting time to be me.
Monday, October 25, 2010
Watershed 盛筵必散
The day passed, but I was only tired. The banquet finished, and all the people departed. I am no longer a teacher at my old centre, but from today a senior teacher in a new school. Emotionally, there is little feeling of loss yet. I was smiling whenever I told my students, often upset, about my imminent departure. Platitudes flowed and downcast faces were the gauntlet I walked, out the door and onto sidewalk. Will I miss them when I'm greeted without that adoration nor the same veneration in my new school?
The teacher-student bond is a special one; but only when you realise that a teacher is not a mere instructor. A teacher packages learning into every interaction: both academic and beyond. An instructor follows a plan and delivers "lessons". And I think I'm increasingly more able to be a teacher, but only perhaps because I can teach and model how one should be a student. Being a student is not a passive or receptive role, and to see it as any other is a mistake. To see being a teacher as being a solid agent of change is a mistake too: every case is unique and requires you to adapt to the new condition; the human condition is not one that can be taught with any one approach. And that the most important teaching often doesn't happen in the classroom, but rather when sitting down with the student to go deeper into their specific needs and issues.
As I exited I had a few slips of paper to give my contact to a few, a very few. Vic didn't, though he wanted to keep touch – I might contact him indirectly and I know that I can. Oscar wanted it, but I thought I'd give it to her later. Emil got it; he was a Filipino, a very serious student of high level and though sullen, possibly recently divorced, was most emotional when learning English. Rainbow would have given a kidney for it, seriously, and even said that I was the best teacher she'd ever had, seriously apparently ; but didn't get it. Tea got it but you could get more sincere than Tea. I found numerous ways to avoid giving any contact details to the highly emotional Ling; she'd be too much. Question Kevin got it despite being a nuisance at the best of times; he got it on virtue of his sheer desire to learn. And so for some it may be the last time they see me while others, virtue of my reasons or my whim, may keep contact.
And if I go back just over ten days, I can remember the question: "Would you like to end here on the 24th?" I answered in the affirmative, and realised later that would mean about 10 days before I leave, only 8 days of which were in the office, three of which were dominated by mentoring three teachers, one of which was swallowed by meetings; another was taken up with a referral event, and what was left were a load of lessons and a lot of garden-variety tiredness. At least my desk is clear.
Tomorrow though I will enter the door at my new centre, make myself a cup of coffee as a senior teacher, shake some hands and get down to preparing a Travel Club lesson.
Saturday, October 16, 2010
The sound and sight of silence 此地无银三百两
Thursday, October 14, 2010
How to Navigate Chinese Streets
Tuesday, October 12, 2010
I've got a feeling 秋意
Wednesday, September 08, 2010
English Principles
Wednesday, August 11, 2010
Never trust a eunuch
Tuesday, July 27, 2010
Pin-drop
http://china.globaltimes.cn/society/2010-07/555743.html (English)
http://www.oushinet.net/172-2795-80944.xhtml (Chinese)
That being said, this blog too, isn't accessible from China...
Wednesday, July 21, 2010
The drip
Tuesday, July 06, 2010
Words and letters (1)
Thursday, July 01, 2010
"Thank you, Hanson. You're so kind." The interview, early tomorrow morning, has hardly rippled me yet. But it may lurk in my dreams tonight. I'll be sitting before three interviewers, all whom I expect to give me a testing time. And so they should if I were an interviewer, I'd insist on troubling applicants so much that they'd all thought they'd failed, just so that we can know that there was some questions that pushed them to the exact lines of what they think they are and what they might in fact be. I'm sometimes scared about the discrepancy between what I think I am and what I really am.
If it comes to be that I leave my school, I'll be sad and I might not be the only one. Perhaps one of the keys to my motivation to teaching is that I believe that I subconsciously buy into the progress of all of my students. It makes it easy to spend time with them when you are sometimes just as dedicated to their progress as they are. But at the same time, I have this connection with between fifty to one hundred students; to leave them feels like leaving the job undone and letting them down at the same time. I'm taking some solace in the fact that several of the longer term students with whom I've established a great teaching rapport are nearing the ends of their contracts too.
The summer rains descended on Southern China, drowning many and cleansing the land. In the cities though, it was just a damp period of weeks: washing doesn't dry; you can enjoy days without sweating yourself silly before one even goes through the front door in the morning and; mosquitoes feed. Of course, there is still the daily maximum near 30 degrees but at least the temperature can drop to 25. Needless to say, that relief has ended and we're back in the sauna again.
I'm also two days away from being in the Philippines. This is after a lightning whip around Zhuhai and Macau two weeks ago. Life is not going to let up anytime soon.


